Please take a look at the most commonly asked questions below. If you have any further questions, please call us at +1 (868) 230-9716 or email email@example.com. Our experienced and knowledgeable staff would be happy to walk you through the rental process.
At this time we are able to offer full refunds on any down payments made for rental items, that are effected by the changes in circumstances owed to the Covid-19 restrictions put in place (usually these are non refundable).
We also have wavered our minimum hire amount for all collection items, should you wish to collect any item from us in St. Anns, Port of Spain. Should you wish to collect, please select this option when requesting a quote via our website.
All reservation requests can be made via our online booking system from within each product page. All requests and booking fees are calculated based upon 24 hour rental periods. For website bookings please choose how many days you require, and which day you require the items from.
Please note any collections to be made after 12.00pm on the last day of your event will be considered an additional complete day.
Once an order is placed, we will check the availability of your required items, following which you will receive an email confirmation detailing the final quote and the 50% down payment amount to secure your order. Please note the down payment total does not include the standard $500TTD refundable security deposit.
Yes - for smaller orders, we also offer a DIY collection service (meaning you pickup and drop-off to our office in St Anns, Port of Spain) where a minimum of $600TT per order is required. We also request an upfront payment in full upon collection of items, should you wish to use this service.
We require a 50% non-refundable downpayment to secure all orders. The balance payment is due prior to the date of your event, once your final invoice is sent to you. All balance payments must therefore be made prior to, or upon the delivery of your items at your venue.
If you are able to issue a purchase order from a registered company, the balance payment can be made within 30 days following your event.
We also ask for a standard refundable $500 TTD security deposit, which must be paid in full before your event. This will be refunded back to you electronically once all items have been returned to us.
Yes there is - our team are here to help make your event great, and so that we can process each job diligently and effectively we have a minimum hire order of $1000TTD in place. Delivery and pickup fees are quoted separately and based on location.
For smaller orders, we also offer a DIY service (meaning you pickup and drop-off to our warehouse or office) where a minimum of $600TT per order is required. We also request an upfront payment in full upon collection of items, should you wish to use this service.
- Billing address, phone numbers and email
- Shipping address, on site contact, contact phone (phone numbers and a contact person is useful if the location is residential or remote)
- Event date, time, and duration
- Delivery date and time (if we are to deliver the items)
- Pick up date and time (if we are to pick up the items)
We require either a 50% down payment or a purchase order to confirm your booking, plus a standard $500TTD refundable security deposit. See below for the acceptable methods of payment. Please check with your venue to confirm delivery and pickup times. Different venues have different policies about leaving and storing your rental items at their facility. It is your responsibility to make sure that the delivery dates and times on the quote provided are accurate and finalised at least 48 hours in advance of the delivery date.
While we do not invite customers to our main storage facility, it is possible to arrange for certain items to be brought to our office in St Anns, should you wish to view something specific before booking. Please email, call or WhatsApp to arrange this with us, providing as much notice as you can give. Please note, this is not possible for our larger items that are constructed on site, such as our arches, etc.
We accept payments via online bank transfer, bank deposit, cash, cheque and credit card (via Paypal). A 50% deposit or purchase order is required to reserve your items, plus a standard $500TTD refundable security deposit. A larger deposit may be required for any specialty items you may be renting. If your business is interested in renting from us often, please email us to arrange a billing cycle and a line of credit. All cheque payments must be made out to Perched Events Limited.
The prices that are quoted are “per event” based on a daily rate. Consecutive days of use will incur additional charges according to our price schedule. We prefer to deliver the day of your event and pick up the day after the event whenever possible. The delivery dates do not factor into the rental price, only the number of days the items are actually being used.
Delivery costs will be calculated based upon your order and will only be provided within the final quote following your reservation request. This will include set up and take down of the items at your event.
Delivery and pick up fees are quoted as a round trip fee. Delivery and pick up rates are based on the time of delivery / pick up, and the location of your event. It is strongly recommended that the customer or an entrusted person be available onsite for delivery and pick up times. Please note: Our normal delivery and pickup times are Monday through Saturday, 8 AM – 5 PM. Any deliveries or pickups made outside of these times may incur extra charges. Please call us for pricing specific to your event’s times and locations.
We charge a standard security deposit fee of $500 TTD per order. This covers any damages or late returns of the items (for the DIY collection service). If there is an accidental breakage of an item, we will assess any damage caused and let you know the cost to repair. The difference of the deposit fee will be refunded back to you.
The customer is responsible for damaged or missing items. If there is an accidental breakage of an item, we will assess any damage caused and let you know the cost to repair. The difference of the deposit fee will be refunded back to you. Extra charges will be imposed to repair, or replace any item due to abuse, loss, misuse, theft, overload or negligence. In the case of missing items, it is your responsibility to locate lost or stolen goods. Please read over the rental order carefully for errors in quantities, delivery / billing info & pricing before the items are delivered. Please refer to our full rental policy here for any additional information.
Individual items can be canceled from your order at any time prior to delivery (providing the items are not specially ordered for your event) and can be amended on your invoice. Credit cannot be given for items on your order that were unused.
If you have paid in full and wish to cancel your order, we require 48 hours notice in order to be able to issue any refunds from the balance of your order. Please note all down payments are non-refundable.
Orders cancelled the day before, the day of, or at time of delivery, are non-refundable. Please refer to our full rental policy here for any additional information.